Skip to main content
DemoSample data for Kiln Notes, a fictional creator. Nothing here is saved.
DemoSample data

Signal hasn't switched member email on yet. Nothing will be sent until it does.

Starter automation. Off, nothing has been sent yet.

Help declined cards get fixed

When a member's payment fails and Patreon's own retries haven't fixed it, Signal sends them one short note from you with a link to update their card. It stops the moment they pay.

1

When a card is declined, wait

Patreon retries the card itself first
3 days
1 to 14 days. If the card was declined on Monday, the email goes out Thursday, unless they've already paid.
2

Who gets it

Checked with Patreon again right before sending

3 members would get it if you turned it on today, worth $29 a month

Skips anyone whose card went through, who canceled or who leftchecked live
Skips members who hide their email from you1 today
Skips anyone who unsubscribed, bounced or marked it as spam0 so far
One email per declined card, and never more than one in 30 daysalways on
3

Your message

In your words. No offers or discounts, just the nudge.

From Kiln Notes via Patreon Signal  Replies go to wren@example.com

Signal always adds the "Update payment on Patreon" button, why they got this, and a one-click unsubscribe. You can't remove those.

Back to Automations